Refund & Cancellation Policy

Last updated: October 2026

1. Overview & General Policy

At LAD Global Travels and Tours, we strive to ensure that all travel arrangements are executed smoothly. However, because our services involve third-party commitments with airlines, overseas hotel properties, transport providers, and consular portals, all cancellations and refund requests are subject to strict administrative review and third-party supplier policies.

No Automated Refunds: We do not operate automated refund systems. All eligible refund requests must be formally submitted in writing and reviewed manually by our finance department.

2. Tour Package Cancellations

For booked and confirmed international tour packages, the following schedule applies unless explicitly stated otherwise in your tour contract:

• Cancellations 30 days or more prior to departure: Refundable less the non-refundable initial deposit (used for hotel holds and advance tour permits) and an administrative handling fee.
• Cancellations 15 to 29 days prior to departure: Subject to a 50% cancellation fee of the total package value plus non-recoverable supplier costs.
• Cancellations less than 15 days prior to departure: Non-refundable due to contractual supplier commitments already disbursed to overseas partners.

3. Flight Ticket Cancellations & Amendments

Flight tickets issued through our assistance desk are governed by the specific fare rules and terms of the issuing airline (e.g., non-refundable economy promotional tickets vs flexible business class fares).

• Where an airline permits a refund, the refund will be credited back only after the airline processes and remits the funds to our corporate account (which may take 4 to 8 weeks depending on the carrier).
• Our agency service fees for itinerary planning and ticket issuance are non-refundable.

4. Visa Assistance Fees

Fees paid to LAD Global for visa advisory, checklist screening, and application preparation cover professional administrative time. Once a visa file has been reviewed, forms prepared, or appointment booked, our service fees are strictly non-refundable, regardless of whether a visa is granted, delayed, or refused by the consular mission. Direct embassy visa fees paid to foreign governments or appointment centers (VFS/TLS) are non-refundable according to official diplomatic rules.

5. Refund Request Procedure

To submit a formal cancellation and refund request:

1. Send a written request to info@ladglobaltravels.com with your full name, booking reference number (e.g. BK-XXXXXX), and reason for cancellation.
2. Our finance team will evaluate your request against airline, hotel, and package supplier conditions within 5 business days.
3. Approved refunds are disbursed via direct electronic bank transfer to the client's verified Nigerian bank account within 10 to 14 business days of supplier reconciliation.

6. Contact Regarding Refunds

For inquiries regarding an existing booking or cancellation status:
Email: info@ladglobaltravels.com
Phone: 07017597650
Office: SF41, Ikorodu Complex, Ita Elewa, adjacent to High Court, Ikorodu, Lagos, Nigeria.