Frequently Asked Questions

No. No travel agency or individual has the legal authority to guarantee visa approval. Sovereign embassies, high commissions, and consular officers alone make all visa decisions. LAD Global provides thorough document checklist verification, application screening, and advisory to ensure your application meets official guidelines and minimizes preventable rejection factors.

Requirements vary depending on the destination and category of visa (tourist, business, conference, student). Typically required documents include a valid international passport (minimum 6 months validity), passport-sized photographs, proof of employment or business registration (CAC), 6 months certified bank statements, proof of accommodation, and flight reservations. We provide a customized checklist tailored to your destination.

We strongly recommend initiating your visa application at least 6 to 12 weeks before your scheduled travel date. This allows sufficient time for document compilation, statement verification, appointment scheduling, and consular processing times.

Yes. As part of our comprehensive visa assistance service, we monitor official appointment portals (e.g., VFS Global, TLScontact, or embassy appointment systems) and assist with scheduling your biometric capture and interview dates.

No. We do not operate an automated self-service flight ticketing engine. Instead, we offer personalized consultation. When you submit your route and preferred dates through our enquiry form or WhatsApp, our consultants compare multiple airline inventories, look for optimal layovers, and coordinate bookings directly with you to get the best value.

Yes. We recommend and book verified hotels and serviced apartments worldwide. We verify property locations, cleanliness, and security credentials to ensure safe lodging for solo travellers, couples, and family groups.

Yes. If your ticket was issued through our agency, our consultants can assist in calculating airline change fees, checking seat availability for new dates, and processing schedule amendments in line with airline fare conditions.

Our packages generally include handpicked 3-star to 5-star hotel accommodations, daily breakfast, airport transfers, scheduled sightseeing tours with certified local guides, and entrance fees to listed attractions. Detailed inclusions and exclusions are explicitly shown on each package's detail page before booking.

Unless explicitly indicated as "Flight-Inclusive", package rates cover ground arrangements (accommodation, tours, and transfers). Flight prices fluctuate daily, so our consultants provide flight add-ons tailored to your departure airport and preferred airline at the time of reservation.

Absolutely. In addition to our scheduled group departure dates, we create bespoke private itineraries. You can specify your preferred duration, hotel tier, and excursion interests, and our tour specialists will design a custom proposal.

We accept two official payment methods:

• Direct Manual Bank Transfer: Transfer to our official corporate bank account. Manual transfers are verified directly on our bank statement before confirmation.
• Paystack Online Checkout: Secure debit card, USSD, and bank transfer payments processed via the Paystack gateway.

Yes. Every confirmed transaction generates a unique booking and payment reference code (e.g., BK-XXXXXX) and an official payment acknowledgment. Please note that payment receipt is distinct from final travel confirmation, which is confirmed once tickets or hotel vouchers are issued.

For financial transparency and client security, we strongly encourage electronic bank transfers or Paystack transactions. If you visit our Ikorodu office, our staff will assist you in initiating a secure digital transfer to our official company account.

Our office is located at SF41, Ikorodu Complex, Ita Elewa, adjacent to High Court, Ikorodu, Lagos, Nigeria.

Hours of Operation:
• Monday to Friday: 9:00 AM – 5:30 PM
• Saturday: 10:00 AM – 3:00 PM
• Sunday: Closed (WhatsApp assistance available for urgent travel queries)

During working hours, our travel consultants typically reply within 15 to 30 minutes on WhatsApp at 07017597650. After hours, queries are logged and answered first thing the following business day.